M1 Support

Online support

E-mail: m1support@ecisolutions.com

Support Services and Customers Only Web Site: http://m1support.ecisolutions.com

Support phone numbers and hours

Australia toll free: 1300-135-850 8 a.m. to 5 p.m. AEST, Monday through Friday

Canada toll free: 866-553-2885 8 a.m. to 7 p.m. Eastern Time, Monday through Friday

New Zealand toll free: 0800-441-186 8 a.m. to 5 p.m. AEST, Monday through Friday

United Kingdom toll free: 01623 600845 9 a.m. to 5:30 p.m. GMT, Monday through Friday

United States toll free: 800-882-0693 5 a.m. to 5 p.m. Pacific Time, Monday through Friday

Shipping addresses

To ship hardware or other items to M1 Technical Support, please use the following addresses:

M1 Technical Support, Australia

ECi M1
PO Box 1243
Waverley Gardens, Vic 3170

M1 Technical Support, US

ECi M1
Suite 230
3191 Temple Ave.
Pomona, CA 91768


To contact ECi Accounting:

E-mail: M1Accounting@ecisolutions.com
U.S. Phone: 800-959-3373
Australian Phone: (03) 8544 1300

To remit payment to ECi, please use one of the following addresses
U.S. address

ECi M1 Manufacturing Software, Inc.
c/o eCommerce Industries Inc., as its collection agent
4400 Alliance Gateway Freeway
Suite 154
Fort Worth, TX 76177

Australian address

ECi Solutions Pty Ltd
PO Box 1243
Waverley Gardens, VIC 3170