M1 Support

Online support

E-mail: m1support@ecisolutions.com

Support Services and Customers Only Web Site: http://m1support.ecisolutions.com

Support phone numbers and hours

Australia toll free: 1300-135-850 8 a.m. to 5 p.m. AEST, Monday through Friday

Canada toll free: 866-553-2885 8 a.m. to 7 p.m. Eastern Time, Monday through Friday

New Zealand toll free: 0800-441-186 8 a.m. to 5 p.m. AEST, Monday through Friday

United Kingdom toll free: 01623 600845 9 a.m. to 5:30 p.m. GMT, Monday through Friday

United States toll free: 800-882-0693 5 a.m. to 5 p.m. Pacific Time, Monday through Friday

Shipping addresses

To ship hardware or other items to M1 Technical Support, please use the following addresses:

M1 Technical Support, Australia

ECi M1
PO Box 1243
Waverley Gardens, Vic 3170

M1 Technical Support, US

ECi M1
Suite 230
3191 Temple Ave.
Pomona, CA 91768

Accounting

To contact ECi Accounting:

E-mail: M1Accounting@ecisolutions.com
U.S. Phone: 800-959-3373
Australian Phone: (03) 8544 1300

To remit payment to ECi, please use one of the following addresses
U.S. address

ECi M1 Manufacturing Software, Inc.
c/o eCommerce Industries Inc., as its collection agent
4400 Alliance Gateway Freeway
Suite 154
Fort Worth, TX 76177

Australian address

ECi Solutions Pty Ltd
PO Box 1243
Waverley Gardens, VIC 3170