DDMS Support

Hours

7 a.m. to 7 p.m. Central Time, Monday through Friday

24/7 Support Services are available on a billable basis outside of regular business hours, 7 days a week.

Phone numbers

Toll-free: 800-366-4778
Local: 817-662-3726

Email addresses

ECi Technical Support: ddmssupport@ecisolutions.com

To update your company's address, phone, fax, keyop contact information, or company name in our records (Please include your correct e-mail address, company name, account number and phone number for validation purposes): billing@ecisolutions.com

To unsubscribe from certain emails, change your e-mail address, or add additional recipients to an email subscription (Please include your correct e-mail address, company name, account number and phone number for validation purposes): EmailChg@eci2.com

ECi Customer Support Center

When you need help with your DDMS systems and storefronts, take advantage of our ECi Customer Support Center to request assistance from your Technical Support Team.

The portal will not replace your support team, who still operate during normal business hours. The portal simply:

  • Provides you with best-in-class, convenient access to support for your ECi software
  • Consolidates in one secure place all ticket-related attachments, conversations between techs and customers, and linked development issues
  • Streamlines the way you manage your support tickets, and makes access to your issues transparent


Holiday Closures

ECi facilities will close on the nearest weekday to observe the following U.S. national holidays:

  • New Year's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Days (Thursday and Friday)
  • Christmas Eve
  • Christmas Day


Shipping Address

To ship hardware or other items to ECi Technical Support, please use the following address:

ECi Technical Support
ECi Software Solutions, Inc.
4400 Alliance Gateway Frwy, Suite 154
Fort Worth, TX 76177

Accounting

Accounting and Remittance are handled by ECi headquarters:

To contact ECi Accounting

E-mail: billing@eci2.com
Phone: 800-959-3373

To Remit Payment to ECi, please use the following address

ECi Software Solutions, Inc.
4400 Alliance Gateway Frwy #154
Fort Worth, TX 76177