At ECi, customer involvement is an essential part of our development process. We have several dealer advisory groups in place for our back office business systems, Web storefronts and other products. These groups work closely with ECi product managers, developers and senior staff, representing the requests of our user communities as a whole and helping us improve our products for the benefit of all of our customers.
The dealers, distributors and resellers who serve on the advisory groups represent a cross-section of the companies using ECi products in terms of company sizes, industries, geographic locations, business models and supplier affiliations. In addition to serving as representative for the user community, the advisors assist ECi in software development, suggesting and prioritizing future software enhancements. They also volunteer their time to assist in designing and testing new features. This helps to ensure that ECi’s vision for our products remains aligned with the needs of current and prospective customers, enabling you to compete more effectively in the marketplace.
The advisor group members are available to assist both existing and prospective customers. If you have questions about ECi or its products, we encourage you to contact a member of the appropriate advisory group. For current customers, your advisory group representatives can be a valuable source of efficiency ideas and implementing ECi products in real-world business applications.
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