Advantage Support

Contact Information

Online Support

  • Create or update a support ticket
  • View ticket status
  • Download the latest software release

Visit the ECi Customer Support Center

Phone & Email Support

General Support


Hardware Support

Shipping Address

Ship hardware or other items to:

Advantage Technical Support
ECi Advantage
PO Box 421
Big Sandy, TX 75755-0421

Support Hours (CDT)
Monday - Friday 6:00 AM - 7:00 PM

*24/7 emergency support is available during non-business hours

Training Videos & Documentation

Quick Links:

Visit the Advantage Training & Documentation Center

Advantage Newsletters

Looking for information posted in a past issue of the Advantage newsletter?

View the Advantage Newsletter Archive