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RouteTrak™ Proof of Delivery

RouteTrak handheld unitMissed deliveries and misrouted shipments waste time and money. RouteTrak, ECi's signature capture and proof of delivery solution, provides electronic delivery confirmation and helps improve delivery efficiency.

Using RouteTrak is simple:

  • Download manifest data from your system to the handheld unit.
  • Handheld unit contains complete delivery information (customer name, address, etc.) for each stop.
  • At delivery, driver confirms piece count. RouteTrak captures an electronic signature with automatic time and date stamp. RouteTrak generates alerts for incorrect packages or unit counts.
  • Dock RouteTrak unit in cradle. Delivery information — signature, unit counts, etc. — is uploaded to the server, where it becomes available to everyone in your organization.

“By implementing RouteTrak, we have become more efficient and automated, which has resulted in significant monthly savings and virtually eliminated delivery errors,” says Juanita Strickland, CFO/COO of VIP Office in Hinesville, Georgia. “Customer Service is delighted they no longer have to spend an hour a day typing in names and times from delivery manifests.”

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How It Works

ECi RouteTrak Proof Of Delivery - Delivery Confirmation Software - Delivery Management Solutions
  1. Download manifest data from your system to the handheld unit.
  2. Handheld unit contains complete delivery information (customer, address, etc.) for each stop.
  3. At delivery, driver confirms piece count. RouteTrak captures an electronic signature with automatic time and date stamp. RouteTrak generates alerts for incorrect packages or unit counts.
  4. Dock RouteTrak unit in cradle. Delivery information – signature, unit counts, etc. – is uploaded to the server, where it becomes available to everyone in your organization.

Features & Benefits

Customer Service and Cost Savings

RouteTrak can significantly improve customer service while reducing operational costs.

  • Improve delivery accuracy
  • Eliminate delivery paperwork and the associated costs — multi-part forms, filing, storage, etc.
  • Avoid billing disputes — confirm deliveries without searching for paperwork
  • Reduce return trips by identifying potential delivery errors   
  • Delivery information becomes available throughout your company immediately after truck’s return

Delivery Automation

RouteTrak replaces unwieldy clipboards with rugged, handheld units that provide drivers with delivery information and capture signatures for confirmation.

  • Download delivery manifests by assigned route
  • Group deliveries by address or sort code
  • Combine multiple manifest entries to a customer for a single signature
  • Confirm counts at delivery
  • Warnings for delivery discrepancies
  • Option to enter recipient names at delivery
  • Capture digital signatures at delivery
  • Records date and time, piece count and recipient name for each delivery

Management and Reporting

RouteTrak includes a management console that provides complete access to uploaded delivery information for verification, route analysis and reporting.

  • Assign specific routes to each handheld unit
  • Automatic download and retrieval of delivery information to/from handheld units
  • Download routes to multiple handhelds for load balancing or to cover for out-of-service vehicles
  • View completed and outstanding deliveries
  • Analyze driver performance
  • Generate reports for management and analysis
  • Export delivery information to spreadsheets, databases or other applications

System Requirements

PC for RouteTrak Management Console*

  • 600 MHz or higher
  • 128 MB RAM
  • 10 GB available hard disk space
  • Serial port or TCP/IP network connection
  • Microsoft® Windows® 2000 or XP

*Specifications support up to 10 handheld units. For installations greater than 10 units, consult your sales representative.

ECi RouteTrak Proof Of Delivery - Delivery Confirmation Software - Delivery Management Solutions

Success Stories

Supply Room

The Supply Room Cuts Costs, Grows Revenue with RouteTrak™

RouteTrak saves manhours for Joe Ragan's Coffee

Check out what our customers have to say about ECi delivery management products

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