Dear ECi DDMS Customer:
As a reminder, ECi will be closed to observe the following holidays:
- Christmas Eve and Christmas Day, Thursday and Friday, Dec. 24-25, 2009.
- New Year's Day, Friday, Jan. 1, 2010.
However, 24/7 Support will be available during the holiday when calling our standard Technical Support number, 800-366-4778.
As always, calling Technical Support during a holiday or outside of business hours (7 AM to 8:30 PM Central Time, Monday through Friday) is billable unless you subscribe to 24/7 Support services.
Period-End Saturday Support
We offer complimentary Period-End Saturday Support via fax and e-mail on:
Saturday, January 2, 2010
9 AM - 4 PM Central Time
During Period-End Saturday Support, you can send questions relating to day-end, month-end, year-end, and quarter-end O/PUS procedures three ways:.
- Portal Online: https://support.ecisolutions.com (fastest)
- Email: support@eci2.com (with your normal subject lines)
- Fax: 682-831-9909
There is no charge for period-end support requests submitted via fax or email during the scheduled hours.
However, Saturday Support is available only for questions about your period-end procedures, including day-end, month-end, year-end, and quarter-end O/PUS procedures. All other issues must be referred to our standard Saturday or 24/7 support services, which may be billable. .
All phone calls during Saturday Support will be routed to the 24/7 service and are billable if you do not subscribe to the 24/7 service.
We apologize for any inconvenience this may cause. Thank you for your understanding, patience, and support.
Meanwhile, we wish you safe and happy holidays!
Sincerely,
Your ECi Technical Support Team
Need to log a ticket? 800-366-4778 • support.ECiSolutions.com • support@eci2.com
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