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Support for Standalone Web Storefronts
ECi Software Solutions supports two stand-alone Web storefront products: Dealer Station xTended® and BaseStation™.
Note: Support information for related ERP-integrated Web storefronts: for Dealer Station®, go to DDMS Support; for Distributor Station®, go to Maytech Support.
Links to Administrative Web Pages
- Dealer Station xTended: http://dsxadmin.dswebengine.com/Login.asp
- BaseStation US: https://admin.bswebengine.com/FormsLogin.asp
- BaseStation CA: https://admin.ca.bswebengine.com/FormsLogin.asp
Business Hours
ECi Technical Support is available during regular business hours in Fort Worth, Texas, from 7 a.m. to 7 p.m. Central Time, Monday through Friday.
24/7 Support Services are available on a billable basis outside of regular business hours, 7 days a week.
Holiday Closures
ECi facilities will close on the nearest weekday to observe the following U.S. national holidays:
- New Year's Day
- Independence Day
- Labor Day
- Thanksgiving Days
- Christmas Eve
- Christmas Day
E-mail Addresses
- ECi Technical Support:
- To update your company's address, phone, fax, keyop contact information, or company name in our records (Please include your correct e-mail address, company name, account number and phone number for validation purposes):
- To unsubscribe from certain emails, change your e-mail address, or add additional recipients to an email subscription (Please include your correct e-mail address, company name, account number and phone number for validation purposes):
Phone Numbers
- Toll-Free: 800-366-4778
- Local: 817-662-3726
- Fax: 682-831-9909
Shipping Address
To ship hardware or other items to ECi Technical Support, please use the following address:
ECi Technical Support
eCommerce Industries, Inc.
4400 Alliance Gateway Frwy, Suite 154
Fort Worth, TX 76177
Accounting
Accounting and Remittance are handled by ECi headquarters:
To contact ECi Accounting:
- E-mail:
- Phone: 800-959-3373
To Remit Payment to ECi, please use the following address:
eCommerce Industries, Inc.
PO Box 200164
Pittsburgh, PA 15251-0164