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RockSolid POS® Support
Contact Support
RockSolid POS Technical Support is available from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday. We also offer technical support on Saturdays from 9:00 a.m. to 4:00 p.m. Eastern Time, and offer after hours emergency support for a small additional fee.
- E-mail:
- Toll Free: 800- 588- 5128
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Be sure to include your name, store name, phone number, and description of the issue. If it is a “store/counter/credit card down” issue, please state that information clearly, in order to have the issue prioritized correctly.
Shipping Address
To ship hardware or other items to RockSolid POS Technical Support, please use the following address:
Rock Solid POS Technical Support
ECi Rock Solid
PO Box 421
Big Sandy, TX 75755-0421
Contact Accounting
Accounting and remittance are handled by ECi headquarters:
To contact ECi Accounting:
- E-mail:
- Phone: 800-959-3373
To Remit Payment to ECi, please use the following address:
eCommerce Industries, Inc.
PO Box 200164
Pittsburgh, PA 15251-0164
Download Software
RockSolid POS RF Remote
This mobile software provides purchasing and inventory capabilities for your RockSolid POS system.
Microsoft ActiveSync
You'll need this free program from Microsoft when you install RockSolid POS RF Remote.
To get the latest ECi RockSolid POS software, please contact support.
PCI Compliance
Major credit card companies created the Payment Cardholder Industry (or PCI) standard to protect cardholder information and reduce data theft. Learn about RockSolid POS PCI compliance >>
