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DDMS® Support
ECi DDMS technical support is available during regular business hours in Fort Worth, Texas, from 7 a.m. to 7 p.m. Central Time, Monday through Friday.
24/7 Support Services are available on a billable basis outside of regular business hours, 7 days a week.
Phone Numbers
- Toll-Free: 800-366-4778
- Local: 817-662-3726
- Fax: 682- 831-9909
E-mail Addresses
- ECi Technical Support:
- To update your company's address, phone, fax, keyop contact information, or company name in our records (Please include your correct e-mail address, company name, account number and phone number for validation purposes):
- To unsubscribe from certain emails, change your e-mail address, or add additional recipients to an email subscription (Please include your correct e-mail address, company name, account number and phone number for validation purposes):
ECi Support Portal
When you need help with your DDMS systems and storefronts, take advantage of our ECi Customer Support Portal to request assistance from your friendly ECi Technical Support Team.
The portal will not replace your support team, who still operate during normal business hours. The portal simply:
- Provides you with best-in-class, convenient access to support for your ECi software.
- Consolidates in one secure place all ticket-related attachments, conversations between techs and customers, and linked development issues.
- Streamlines the way you manage your support tickets, and makes access to your issues transparent.
Holiday Closures
ECi facilities will close on the nearest weekday to observe the following U.S. national holidays:
- New Year's Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Days (Thursday and Friday)
- Christmas Eve
- Christmas Day
Shipping Address
To ship hardware or other items to ECi Technical Support, please use the following address:
ECi Technical Support
eCommerce Industries, Inc.
4400 Alliance Gateway Frwy, Suite 154
Fort Worth, TX 76177
Accounting
Accounting and Remittance are handled by ECi headquarters:
To contact ECi Accounting:
- E-mail:
- Phone: 800-959-3373
To Remit Payment to ECi, please use the following address:
eCommerce Industries, Inc.
PO Box 200164
Pittsburgh, PA 15251-0164
