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Britannia™ Support

Britannia Technical Support is available during regular business hours in Fort Wayne, Indiana, from 7 a.m. to 6 p.m. Monday through Friday in each time zone.

E-mail Addresses

  • Support Services:
  • Sales:

Phone Numbers

  • Support Services: 800-274-5245
  • Sales: 877-522-0099
  • Fax: 260-483-3653

Send Us an Enhancement Request

Built by dealers for dealers: at ECi, that's not just a phrase, it's how we do business. We rely on our dealers to tell us what features they need to meet the changing needs of their businesses.

Send us enhancement requests for ECi Britannia >>

Shipping Address

To ship hardware or other items to Britannia Technical Support, please use the following address:

Britannia Technical Support
ECi Britannia
1616 Directors Row
Fort Wayne, IN 46808

Accounting

Accounting and Remittance are handled by ECi headquarters:

To contact ECi Accounting:

  • E-mail:
  • Phone: 800-959-3373

To Remit Payment to ECi, please use the following address:

eCommerce Industries, Inc.
PO Box 200164
Pittsburgh, PA 15251-0164

ECi Britannia Support - ECi Britannia Customer Support

Britannia gives us the ability to analyze what a customer is buying, average discounts per customer and gross profit per customer. There aren’t many better ways to secure your business.

–Gus Dubiner
1-Stop Office Supplies
Rocky Hill, New Jersey

Britannia Update Video

Watch this video to see what's new for ECi Britannia!

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