Is Your System Ready to Sell Special Orders?
Traditionally, office products wholesalers have offered only in-stock items to meet the need of speedy delivery. But the market demands more custom items, even those with longer delivery timeframes. As we announced earlier, S.P. Richards dealers can offer customers a more extensive variety of products.
S.P. Richards has announced that updated ProductPro™ and FurnitureAdvantage™ program price files will be available for download via O/PUS PSNControl on the first Monday of the month — June 7.
Since these special-order items are not stocked, delivery may take longer. To accommodate a new Shipping Table with a 2-character shipping code and a 20-character description, such as "ships in 2-3 days," we've enhanced our software:
- DDMS® 8.22 or higher
- ECinteractive® and is.D-Force® 2 Version 9.1 or higher
- O/PUS® PSNControl 1.1.196 and UpdateSPR.exe Multiloader v00407a or higher
Most dealers will need to update DDMS® and O/PUS® software in order to sell ProductPro™ and FurnitureAdvantage. To get the new DDMSInstall and OPUSInstall software updates, log into the ECI Customer Support Portal.and click Software Downloads.
Online Shopping Enhanced for Special Orders
ECinteractive and is.D-Force 2 servers have already been enhanced. Your shoppers can easily identify how long special order merchandise will take to ship. Certain items will be flagged as non-returnable, whether they are stocked foodstuffs or special-order custom work.
Several pages now display the delivery text and non-returnable indicator, including Product Detail (as shown below), MyFavorites, and MyCart.
For step-by-step instructions on updating your inventory database and contracts and using the special order features in DDMS, see Special Order with S.P. Richards productpro™ and furnitureadvantage™ Programs (pdf).
Note on Missing Web Images:
Some FurnitureAdvantage™ items are missing photos. S.P. Richards assures us they have been working closely with the manufacturers to publish the Web images and catalog content for over 4,000 items so that it will be available in S.P. Richards Enhanced Content. S. P. Richards thanks you in advance for your patience and understanding as we roll out these exciting new programs.
Sincerely,
ECi DDMS Technical Support
Need Help? (800) 366-4778 • https://support.ecisolutions.com • ddmssupport@ecisolutions.com
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