ECi Launches New ECommerce Support Menus Monday

ECi provides the highest degree of support in the industry, and continues to invest resources to drive continued improvement in serving you.

Between your phenomenal growth in Web sales through ECinteractive and exciting developments that are launching in the coming year — New videos to aid your marketing! High-demand features like eProcurement, Acsellerate, and Machine service integration! Revamped user interface themes! — the market demands a specialized team to support ECi Web storefronts.

To meet this need, we are adjusting our team structure:

We are shifting technicians with the most expertise in our Web storefronts to the new specialized team just for ECommerce support.

We are realigning our teams who support DDMS back-end business systems.

2 Benefits This Change Gives You

Quicker Turnaround: Platform-specific teams, whether specializing in Web storefronts or back-end business systems, will quickly be able to answer your questions.

Specialized Expertise: We have fine-tuned team structure to ensure customers who need specific vertical market expertise will continue to get it through their team assignments.

New Options to Request Technical Support

To provide the highest level of service possible to your company, effective Monday, June 6, you will have new options to request technical support:

When you call toll-free 800-366-4778:

• If calling about back-end software (DDMS, PSN, O/PUS, C2, Mobile) Press 1.
  Based on your phone number, we will route your call to your team.
  If the phone you use does not match your account, please select
  2 for Team Synergy
  or
  4 for Team Alliance.
• If calling about Web storefronts (ECinteractive, D-Force, Dealer Station) Press 2.

When you log in to on our online portal (support.ecisolutions.com):

• If you are creating a new ticket about back end software (DDMS, PSN, O/PUS, C2, or Mobile products) click Business System Support.
• If you are creating a new ticket about e-commerce software (ECinteractive, D-Force, or Dealer Station products), click Web Storefront Support.

Email ddmssupport@ecisolutions.com (no change; your email request will automatically be routed to your team)

Fax 682-831-9909 (no change; your pages automatically go to your team)

Rest assured, only your contact options have changed. You should expect the same professional, personalized service from your team's experienced technicians, versed in both our software and how our customers run their businesses.