New Login Page on ECi Support Portal Effective Friday

Effective Friday, March 11, 2011, the login page for ECi Customer Support Portal (https://support.ecisolutions.com) will prompt you to specify the ECi Division that supports your software.

"ECi Software Solutions continues to expand implementation of the Customer Support Portal to all of our divisions," said Andrew Koebbe, Internal Business Systems Manager for ECi Operations. "The new login page will streamline login while making password reset easier for you.

"You only have to pick DDMS once," Andrew added. "After you log in, it will remember your division and your email address next time you visit the portal."

Pick DDMS from the ECi Division drop-down list. The portal will remember* it.

The portal will remember* the email address you use to log in.

If you pick the wrong division, your email/password is invalid for that division.

If you don't wish to see the Introduction panel, click the link to Hide it.

To get a new password, click I forgot my password. The portal will email you.

If our system does not yet have your email address, ask Support to add it.

4 Reasons to Use ECi's Support Portal

The portal will never replace your friendly support team, who still operate during normal business hours 7 am - 7 pm CST. The portal simply:

Provides best-in-class, convenient access to support for your ECi software.

Consolidates in one secure place all your ticket attachments & conversations.

Streamlines the way you manage your support tickets and check status.

Offers you easy access to our latest software downloads.

Our Support portal is part of our continual efforts to improve service levels and make ECi Technical Support more convenient, responsive, and knowledgeable.