United Stationers Announces New 9W File

Dear DDMS and Britannia Customers:

United Stationers is issuing an updated 9W file. Rest assured, ECi will provide instructions on how best to update pricing once we complete processing and testing.

United Stationers’ announcement is as follows:

It has come to our attention that the recent change in United Stationer’s 9W price logic has created confusion and potentially compromised business processes for some of our dealers. Based on feedback from our dealers and dealer technology providers United has decided to rescind the move of 9W price points to equal manufacturer list price less a penny.

United will create a new 9W price file with price points comparable to where the 9W prices previously fell. It’s important to understand that in most cases other price plans will offer lower price points than 9W and the actual billing price is likely to be less than 9W. However, we do believe this approach will return 9W price points to a level where the plan can be used for the same business processes it has been utilized for in the past.

This revised pricing will be live in United’s system no later than Tuesday January 10th and available to download from your technology provider no later than Friday January 13th. Please note that there is no need to complete another download if you are not currently experiencing any issues. If you wish to avoid a mid month reload this price file will also be available on the February monthly upload file and ongoing on the usual quarterly price files.

For dealers who are not assigned to price plan 9H, or would prefer to utilize the revised 9W cost value as their baseline cost, we recommend that you reload pricing from this revised 9W file as soon as it is available. Both DDMS and Britannia will be providing instructions on how best to load the revised 9W price plan once the Unitape file processing has been completed.

We sincerely apologize for the inconvenience this approach may have created and do value your business relationship.

Should you have any questions related to this issue or any other price discrepancy questions please contact the United Stationers customer technical support group as listed below.

United CTS Support hours are from 7:30am to 7:00pm CST. On call is from 7:00pm to 10:00pm for emergency order entry issues: Leave a message on the 800# and the customer will be called back.

Third Party Technology Provider and Dealer Support – techsupport@ussco.com 1-800-733-5555

Bob Zwinn - Escalation Manager – zwinnro@ussco.com Direct: 1-847-627-2470

Need Help? (800) 366-4778 • https://support.ecisolutions.com • ddmssupport@ecisolutions.com