Record-Breaking Business Trends

More ECi customers are gaining millions of dollars of business every month.

Our flagship Web storefront, ECinteractive, hit a record of $37.8 million in September sales. The ECi Private Supply Network (PSN) broke new records, processing over $1.3 billion in transactions in the last year. Globally, ECi systems process over $20 billion in transactions annually.

The volume of transactions, traffic, and data on ECi hosted services and communications networks continues to grow.

ECi Investments In The Network

ECi continually reinvests in infrastructure and future development.

As we anticipate this growth to continue, we are upgrading hardware, increasing redundancy, expanding disk capacity, accelerating processing power, and strengthening availability in our network.

The Upgrade Schedule This Weekend

Taking proactive steps to meet future demand, ECi Operations will upgrade all the servers in our data center this weekend.

Beginning 10 pm CDT Friday, Oct. 22

Ending by 3 pm CDT Saturday, Oct. 23

This task extends our weekly maintenance window, normally every Saturday night from 9:00 PM CT until the following Sunday morning at 6:00 AM CT.

All ECi Hosted Services and Communications Affected

Each affected server will temporarily be down on a staggered schedule of backup, switchover, and configuration testing.

ECi Hosted Services

You and your customers will be temporarily unable to connect to your Web storefronts or transmit purchasing transactions. All hosted services are affected:

ECi Private Supply Network (PSN), including O/PUS® PSN.

ECinteractive® and is.D-Force® 2

Dealer Station® family, including is.D-Force®, Distributor Station®

DDMS® ASP and Dealer Station xTended (DSX)

ACTION RECOMMENDED: The ECinteractive and Dealer Station family of sites can prompt any logged-in Web customers to complete their orders before your site is taken offline. Please temporarily extend your "Site Down For Maintenance" schedule where available according to the dates above. For details, see your online help or Weekly Data Center Maintenance.

No other action is required on your part.

ECi Communications

Corporate Web Sites will be offline, such as www.ecisolutions.com, www.ddms.com, www.maytech.com, and www.Team-design.net.

Support Portals will be offline temporarily.

Email may not be delivered immediately while the server is offline.

Voice Mail will be offline temporarily.

Our 24/7 support services will still be available via phone.

We appreciate your patience as we upgrade our servers. We will notify you when all our hosted services and communications are back online.

Sincerely,

Tom Gerrity
Senior Vice President of Operations
ECi Software Solutions

Need Help? (800) 366-4778 • https://support.ecisolutions.com • ddmssupport@ecisolutions.com